Terms & Conditions



The Terms and Conditions of trade of Neurominds Ltd (hereafter called the Company) are contained herein. Quotations are made and orders accepted subject to these Terms and Conditions. If any document placing an order on the Company includes or refers to other terms or conditions of contract then these shall not apply unless agreed in writing by the Company. No addition to or variation of these conditions will bind the Company unless it is specifically agreed in writing signed by a Director, the Secretary or Manager of the Company.

These terms and conditions will form the basis of all contracts with the Company, unless otherwise specified in writing by the Company.

All reservations should be confirmed by the client to the Company in writing, and accompanied by an official purchase order or purchase order number.

These Terms and conditions are correct at the date shown above but the Company Reserves the right to vary them without notice. An updated copy if applicable will be supplied to the Client/Delegate (hereafter referred to as the Client or Delegate).


Where the training being provided is other than theoretical, delegates must provide their own equipment as per the pre-requisites for the course. Hardwearing work clothing is most appropriate for plant training, etc.

Delegates must be physically and mentally fit to withstand the rigours of training. If there are any doubts relating to the physical or mental fitness of delegates to undertake training, reference should be made to a G.P. The onus is entirely with the delegate to ensure his or her physical and mental fitness to undergo training and the Company cannot and will not accept any responsibility in this regard.

Equipment must not be removed from the training environment. Any damage caused by wilful misuse or misconduct will be invoiced to the client.

Certificates are awarded at the discretion of the trainer and only to those delegates who successfully complete the training. Certificates are NOT issued purely for attendance unless otherwise agreed prior to the course being carried out and in which case the certificates will be worded accordingly.

Delegates are required to be punctual on each day and after breaks, respect the confidentiality of the Company and all other course Delegates and to act in a way that does not cause harm or offence to others.

Consumption of alcohol is not permitted during training, nor should it be consumed immediately prior to training. If there is any evidence of such trainers are obliged to refuse to train the delegates.


Should any information or data supplied to the Company for the preparation of the quotation prove to be insufficient or inaccurate the Company reserves the right to amend the quotation to cover any cost difference.


Unless otherwise indicated written quotations remain firm for 30 days. The Company reserves the right to vary its standard prices, and its products and services, which will be supplied at the Company’s prices applicable at the time of delivery.

All prices are subject to Value Added Tax if applicable at the appropriate rate ruling from time to time.

If a deposit payment has been agreed in advance, a non-refundable deposit amount applied at the discretion of the company and agreed with the client will be required to secure a place on the requested course at the time of booking as per the booking request confirmed in writing and submitted by the Client.

If a deposit has been paid by the client then the remaining balance will be divided into four equal consecutive monthly payments, due to commence the month following the receipt of the deposit.

All course cost owed to the Company by the Client must be paid in full six weeks prior to the first day of their booked course commencing.

If no deposit is paid then an invoice for the full amount will be sent by the Company to the Client and must be paid within 14 days of the issuing of the invoice.


Course fees for all public courses (or a module of a public course) must be paid six weeks in advance of the start date. Payment may be made at the time of booking or immediately on receipt of invoice by cheque, BACS transfer or Credit Card. Please note that credit card payments will be subject to a handling fee at a rate of 1.75%.

For customers with approved credit accounts, invoices should be paid within 30 days from the date of invoice or 30 days in advance of the start date for public courses. The Company reserves the right to charge interest at the rate of 4% per annum over National Westminster Bank base rate on the invoice price from the due date until the date the Company is in receipt of funds. The Client shall not be entitled to make any deduction from price in respect of any set-off or counterclaim.

The company reserves the right to re-allocate the course places to other delegates on the waiting list, if the fees are not paid on time.


The Client shall use his best endeavours to ensure that any premises in which the Company’s employees servants or agents may have to work are safe and without risk for them. All known risks must be clearly identified and marked by the Client.


In case of a client cancelling their participation on a course, the Company reserves the right to charge a cancellation fee in respect of courses already confirmed.

7.1 For the purpose of Section 7, the term deposit is equal to 50% of the relevant course fees.

Notice of all cancellations or transfers must be in writing and the following terms apply:

Public Courses

7.2 Postponement/Transfer by a client 6 weeks or more prior to the course start date*:  £50 administration fee is chargeable.

7.3 Cancellation by a client 6 weeks or more prior to the course start date: Deposit non-refundable.

7.4 Cancellation or postponement by a client 6 weeks or less prior to course start date: No refund will be paid.

7.5 Delegates who fail to attend for any reason: Full course cost payable

7.6 Delegates who begin but do not complete the course for whatever reason: Full course cost payable

7.7 Substitute delegates are not permitted

7.8 In the event of a client postponing a course and then later cancelling from a subsequent course, the Company shall regard the cancellation period as being the shortest time period between either the initial postponement or subsequent cancellation and the original course start date.

7.9 Delegates have one year from the date of purchase in which to complete their Course. If Delegates have not completed within this timeframe: Full course cost is payable.

7.10 In the case of upgrades from a 1-day Foundation Course, client’s upgrading on to a discounted full course, such as NLP Practitioner and the ACCT Coaching course offered via the Academy of Coaching and Training, the course will have been deemed to have already begun by the sitting of the 1-day Foundation Course (see clause 7.2)

In-house (courses delivered in-house for a client) Courses

7.11 Cancellation 60 days or more prior to the course start date: No charge

7.12 Cancellation 59-14 days prior to course start date: 75% fee payable

7.13 Cancellation 13 days or less prior, to course start date: Full fee payable

Public and In-house Courses

7.14 If for any reasons beyond their control, The Company cancels a course without notice The Company will not be held liable for any costs incurred by the client as a result of such cancellations. Should it become necessary for The Company to postpone all or any part of a course, then the Company will offer an alternative date on which the delegate may complete the course. The Company will not be liable for any costs incurred by the client for such actions.

7.15 The Company reserves the right to change course dates at any time

*Course start date is defined as module 1 of each course


Neurominds Ltd  consistently develop their training courses in line with awarding body criteria and evolving best practice and therefore reserves the right to make changes to the advertised course content without prior notice.


All courses that are hosted and accessed within  websites are subject to these terms and conditions, in addition to those of any third party marketing partner and/or voucher company that may have sold the course subscription on behalf of Neurominds Ltd .

All online course subscriptions are for 12-months (unless stated otherwise) and the Company reserves the right to indefinitely suspend the clients access if it deems they are accessing the course to reproduce, copy or download the course content for resale and/or their personal commercial gain and are in breach of copyright laws.  The Company reserves the right to permanently remove the Client’s access to the online course if it is found they are in breach of copyright laws.

Where access to an online course subscription has been sold as an unlimited time period, the Company reserves the right to give 3-months notice before cancelling the Clients subscription after an initial 12-month access period has passed from when they first registered and started accessing the online course.


English law shall apply and English Courts shall settle disputes. These terms and conditions do not affect any statutory rights available to the client